WhatsApp is the most positively perceived brand in Malaysia

WhatsApp is the most positively perceived brand in Malaysia

YouGov data also shows that Shopee has experienced the biggest increase in its brand health over the past year among Malaysian consumers

WhatsApp again tops YouGov BrandIndex’s annual brand health rankings for Malaysia. In a list featuring a large number of global brands, the messenger service reigns supreme for the second year in a row.

It is firmly ahead of search giant Google in second, social media titan Facebook in third, and online retailer Lazada in fourth position. Financial services firm Maybank is in fifth, just ahead of streaming service YouTube in sixth.

The list is rounded out by cleaning product Dettol (seventh), vehicle manufacturer Honda (eighth), automotive manufacturer Toyota (ninth) and restaurant chain McDonald’s (tenth).

The rankings are based on YouGov BrandIndex’s Index score, which measures overall brand health. The score takes into account consumers’ perception of a brand’s overall quality, value, impression, reputation, satisfaction and whether consumers would recommend the brand to others.


Most improved brand health

YouGov also analysed who has seen the greatest improvement in brand health over the past year. E-commerce platform Shopee has seen by far the biggest advance among Indonesians in the past 12 months, seeing its score rise by +16.1 points. This is comfortably ahead of device manufacturer Huawei, which is in second place with an increase of +10.5. McDonald’s is in third, having seen its score rise by +6.7 over the last year. The top five is completed by social media platform Instagram and car maker Perodua (both +6.6).


Global rankings

YouGov also releases the global annual brand health rankings for 2018. These rankings are based on six million interviews conducted in 26 countries. 

Google tops the annual global brand health rankings, followed by YouTube. Samsung jumps one place from last year, climbing to third position as does messenger service WhatsApp, which rises to fourth. However, WhatsApp’s parent company, Facebook, falls two places to fifth. While Amazon remains sixth on the list, IKEA and Lego enter the rankings at number seven and ten, respectively.