Any current UK resident who is over 16. If you live outside the UK, you may be able to join one of our other panels.

Our surveys are compatible with all major operating systems and are backwardly compatible with the majority of browsers. In order to ensure the smooth running of all surveys it is helpful to update your browser regularly, although this is usually not an essential requirement. From time to time you may encounter surveys that require flash player to be installed. At this point a box will appear on your screen prompting you to download flash player.

Everybody in your household who is 16 or older can join the panel, but each of you must use a different email address. Survey invitations are sent directly to panel member's email addresses and our system will not allow more than one email address to be registered on our panel.

No, survey invitations are sent directly to panel member's email addresses and our system will not allow more than one email address to be registered on our panel.

You can register by going to the registration page and entering your details. You will then be sent an activation email to the email address you enter. You must click on the link in this email to activate your account. You should then fill in the profile survey so we have all the necessary information about you and we can start sending your surveys.

Please allow 24 hours for this email to reach you, and please also check your junk mail for it. You may prefer to add noreply@yougov.com to your safe list before registering. If you do not click on the link in the email you will not be able to log into your account, please send us an email at supportuk@yougov.com and we can activate your account manually.

Our mailing out system has changed so that survey invites are sent to email addresses with each invite containing a unique link to the survey. Clicking on this link will automatically log you into the system and into the survey.

The survey invitation sent to your email address contains a code that is unique to the email address your account is registered with, it allows you to access the survey directly without having to log in to the panel. Your details remain secure with this system as your account is never accessed unless you visit the homepage and log in to the panel, it is advisable to do this periodically to check that your details are up to date and to view your point balance.

When logging in you will no longer be asked for your username; you will now be asked to enter your email address. This will be the same email address that any survey invites are sent to.

If you are not able to log in to your account, you will need to reset your password. You can do this by going to the reset password page. You will be asked to enter the email address which you use with your YouGov membership and submit the form. This will generate an email to you at this address which will allow you to reset your password.

Also, please note that the login page is case sensitive and does not accept spaces.

You may need to check your junk mail for this email, and if you still do not receive it you should add noreply@yougov.com to your safe list.

Occasionally members experience a problem where the login page repeats and they cannot login in. in this case, it may also be worth clearing your internet cache and deleting your cookies, there are instructions on how to do this here on the cache page. Also, please note that the login page is now case sensitive and does not accept spaces.

If you have forgotten your password, you will need to reset it. You can do this by going to the reset password page. You will be asked to enter the email address which you use with your YouGov membership and submit the form. This will generate an email to you at this address which will allow you to reset your password.

After the completion of a survey you will no longer be redirected into your account. If you wish to check if the survey has registered as completed and how many points you have accumulated in your account you will need to login to your account through the website. You will also need to login to your YouGov account in order to claim your £50 cheque upon passing the 5000 point total.

To update your YouGov Profile you must be logged in. Once logged in to YouGov you will be able to view your account by selecting "My Details" on the right hand menu. Your name and email address will be displayed here and you can amend them by clicking edit and making any changes. Please note - you must remember to save your changes after you have edited your details.

Please note that it can sometimes take a few days for this to be processed as our survey samples are prepared in advance.

To update your YouGov Profile you must be logged in. Once logged in to YouGov you will be able to view your account by selecting "My Details" on the right hand menu. Your address details will be displayed here and you can amend them by clicking edit and making any changes. Please note - you must remember to save your changes after you have edited your details.

It is no longer possible to update your other details in the same way that it was under the old system of logging into your account and editing a profile survey. We will now be sending you an annual refresher survey where you will be able to update details such as marital status, household status and working status.

To unsubscribe your account you must be logged in. Once logged in correctly you will be able to unsubscribe your account by selecting "Unsubscribe" from the right menu bar. You will ask to confirm that you wish be unsubscribed. Your account will be unsubscribed if you click on the submit button. Please note that it can sometimes take a few days for this to be processed as our survey samples are prepared in advance.

As part of the changes we have brought in across all our panels worldwide, we have had to standardize the way credit is stored in panel member's accounts which is why accumulated credit has been transferred into points. What this means in practice is a panel member who had accumulated £35.50 in credit will now have 3550 points in their account. The incentives we pay panel members will not change so a survey which would have been worth 50p before the changes will now be worth 50 points.

The payout level will remain at the £50 amount it has always been but, in line with the new point system, will be 5000 points.

In order to claim your cheque for £50 you need to have accumulated at least 5000 points.

Upon reaching 5000 points, a red button saying "buy" will appear in your account indicating that you are now able to claim your £50 cheque. To claim your cheque you will need to click on this button.

Upon clicking the red "buy" button you will be taken to a screen which will display the address that your cheque is set to be mailed out to. You will be asked to confirm whether or not the address displayed is correct. If you find your address details are out to date or incorrect in any way, you will need to update your details before confirming your payment.

We aim to send out cheques to panel members within a month of them submitting their claim for a cheque.

YouGov values its members and pays out thousands of pounds to members each month. Our terms and conditions state that we only pay out cheques once you have reached the specified payout level of 5000 points (£50), and not before. This policy has been in place since the start of YouGov and is unlikely to change at the present time, but is reviewed regularly.

Our terms and conditions state that we only pay out cheques once you have reached the specified payout level of 5000 points, and not before. This also applies to panel members who choose to unsubscribe from the panel before reaching the 5000 points (£50) total.

This policy has been in place since the start of YouGov and is unlikely to change at the present time.

Some of our surveys are prize surveys, and so completion is rewarded with entry into a prize draw, not account credit. Surveys with the codes ORA and YOU are always prize surveys.

Please visit the prize winners page for the latest published winners.

If you win a prize we will notify you by email. Please visit the prize winners page for the latest published winners.

The chances of you winning a prize vary depending on how many panellists complete the prize survey. All prize draws are drawn at random using a random number generator.

We are unable to say how long it will take to reach the payout level because there are a number of factors that will determine this, there is no simple answer. The majority of rewards our members receive comes from completing the account credit surveys, and selection for these is random, within the demographic criteria for each survey. This means selection for surveys is a matter of probability based on the population we are trying to study, and the number of people on our panel at that time who qualify. As the populations we study at any time are largely governed by our clients interest, this can vary greatly from month to month.

Members can also accrue account credit by being taking part in Qualitative studies we carry out, and also offer our members credit in return for referring friends to join.

We try to be open and honest about the rewards we do offer, stating the amount each survey is worth on the survey introduction page, and also not screening our members out of the survey part way through, meaning if you start the survey in the specified timescale, you will be able to complete and receive the reward.

This may be because your survey invites are getting stuck in your junk mail folder. It is important that you add yougov@yougov.com to your list of safe contacts.

Unlike our old mailing survey where you were invited to take part in a specific survey, you are now no longer allocated to take part in a survey until you have clicked on the link in the survey invite. As a result, it is no longer possible to indicate the incentive and estimated time of completion prior to clicking on the link.

All YouGov surveys do however now come with a survey introduction page. This page will contain the same information the old style survey invites did, including the incentive for taking part, the estimated time it will take to complete the survey and the subject the survey covers.

With the implementation of our new systems the majority of surveys will not appear under the available surveys list in your account. When a survey becomes available for you to complete, you will be sent an email invite containing a link to the survey. In order to access this survey you will need to click on the link in the email. Simply logging into your account will not give you access to this survey.

We cannot guarantee a certain frequency of surveys as this depends on the level of work we have at the time, and also because of our sampling method that insures that our sample is both random and representative.

YouGov actively samples for surveys, this means that only a proportion of the panel are invited each time. This is for the sake of accurately representing the particular population being researched and is based on a complex system of filling demographic quotas. Therefore it is a matter of probability how often you are invited: within sample requirements individuals are randomly chosen.

It is worth completing the monthly Oracle surveys, as we use these surveys to look for potential participants in upcoming paid research.

Check that our emails are not being filtered out as spam email by your own spam filters. You should ensure that your email is set up to ensure that email from our mailer yougov@yougov.com is accepted.

We're sorry that there was a not an answer option available to suit your situation. We try our best to make sure we cover everything, and we try to always give a 'None of these' or 'Don't know' option which you can select if you do not feel that any of the options apply. If you feel that we have missed something obvious please let us know.

I'm afraid it is not possible to go back in a survey, as we do not allow people to change their answers after they have submitted them. If you make a mistake please let us know and we will remove your answers at the analysis stage.

Having listened to feedback from our panellists, progress bars are starting to be incorporated more and more into YouGov surveys, a change you will notice increasingly over the coming months.

Whilst we are trying to introduce this with as many surveys as possible, not all surveys can support the use of progress bars at this point in time. We do time each survey and then give an estimate of how long a survey will take to complete in the survey introduction page.

You can refer a friend by sending them your referral link, which can be found in your account if you click on 'Referral'. For each new member that signs up via your referral link below, you will receive equivalent amounts in survey credit for each survey they complete during their first three months of membership (excluding the initial profile survey, and up to a maximum of 5 surveys).. You should copy and paste your personalised link into an email to your friends and let them know about YouGov.

It is possible that somebody can access your 'My YouGov' account if you have not logged out of your account correctly. It is very important that you log out of your 'My YouGov' account by using the link on the right hand side menu. This is particularly important when accessing the Internet on shared computers such as in web cafes, universities etc.

YouGov collects some personal data about each member for a number of reasons. Firstly, it enables us to contact you about research to take part in, any prize you have won and any incentive payments. Secondly, it enables us to contact you with just those surveys which are relevant to you. Thirdly, it helps us to analyse our survey data by for example, your gender, age, or what region you live in. YouGov takes the security of your personal data very seriously and abides by the UK Market Research Society Code of Conduct and the UK Data Protection Act 1998. This means that your data will be secure and will never passed on to third parties without your permission. For more on this, please see our privacy policy.

Who reads research findings depends on the client who has commissioned the research. Sometimes research is commissioned specially for publication. This is often the case with our media clients and you may see the results of our surveys in newspapers and on television. In other cases, research is used internally by a client for example, in order to inform a marketing or policy decision. In this case, the research is not usually made publicly available. Published results can be viewed in our published results archive.

YouGov is an independent research agency. It is not funded, run by, or affiliated to the Government or any Government agencies. As a research agency, we are commissioned by a wide range of clients from media, to academics, to companies, to not-for-profit organisations. YouGov therefore aims to provide accurate and high quality research to all our clients, allowing YouGov panel members the chance to voice their opinions on a wide range of topics.

No. YouGov is not in the business of selling personal data on to third parties. Your contact details will only be used by YouGov to contact you for YouGov research.

Currently we do not have any facility to exclude you from survey invitations while you are on holiday, although we are looking to introduce this in the future. For now please just delete any invitations you receive from us during this period. This will not affect your participation in future surveys.